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Clothing Shop

frequently asked questions

 

 

If you have any other questions please don’t hesitate to contact us via email at: ShopSupport@triumph.co.uk

Our operating hours are between 8am – 5pm Mon- Thurs and 8am – 1pm Friday and we aim to reply to all queries within 2 working days.

Our full terms and conditions of sale can be found at here

 



In light of recent events around COVID 19, we are actively working to make sure we can deliver the best possible experience around your shopping journey with Triumph Clothing. For this reason, we have temporarily updated some of our policies in order to make shopping with us as seamless as possible.

Delivery: At present, our delivery options are operating as normal, but please note that this may change at short notice.

Returns: At present we have temporarily increased our returns policy from 30 days to 60 days. This is to allow customers to make returns in a safe and convenient manor. We also advise customers to contact shopsupport@triumph.co.uk to organise a home collection by DPD. We will still require you to fill out the returns slip in order for us to process the return. For information on DPDs policy regarding COVID 19 please visit https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp.

Where can I find out more information on the technical specification of the products?

All motorcycle clothing we sell is CE certified and where stated uses a variety of technical and performance properties. These include D3O protection and Gore-Tex, to find out more about these features please click here for D3O and click here for Gore-Tex.

Where can I find size information?

Product size information can be found by clicking on the size guide button displayed on product pages within the online clothing shop.

Where can I find care instructions for my product? 

Product care instruction can be found on the label of your product.

What delivery options are there?

The courier service we have partnered with is DPD. The postage options for the UK are as follows:

  • Free Standard Delivery, lead time of 2 - 5 working days.
  • Next Day Delivery - £4.99 (Monday to Friday)
  • Next Day Before 12pm - £6.99 (Monday to Friday)
  • Saturday Delivery - £6.99

Please note orders placed after 12pm will not be picked for dispatch until the following working day.  If you require a weekend delivery please select ‘Saturday Delivery’. The cut off point for Saturday delivery is Friday 12pm. Please note any ‘Saturday Delivery’ orders placed after this time will be sent out for the following Saturday.

 

 What areas of the UK to you deliver to and by when?

We are able to deliver within the United Kingdom when selecting our free standard delivery option.

Our premium delivery options are only available to certain parts of the UK. Please see the table listed below for our exceptions, and what service we offer for these areas.

Postcode

Service available

AB10-AB16

Next Day

AB21- AB30

Next Day

AB31- AB54

TWO DAY

DD1-DD9

Next Day

DG1-DG9

12PM

EH1-EH99

12PM

FK1-FK16

12PM

G1-G82

12PM

G83-G84

Next Day

G90

12PM

KA1 – KA30

12PM

KY1-KY7

12PM

KY8-KY10

Next Day

KY11-KY13

12PM

KY14-KY16

Next Day

KY99

12PM

ML1-ML12

12PM

PA1-PA19

12PM

PH1-PH14

Next Day

PH15- PH18

TWO DAY

TD1-TD15

12PM

Scottish Highlands:

Aberdeen - AB31 - AB35

Two Day

Aberdeen - AB41 - AB54

Two day

Northern Highlands - AB36 - AB38

Two day

Northern Highlands - AB55 - AB56

Two day

Argyll - FK17 - FK21

Two day

Northern Highlands - HS1 - HS9

2-4 days

Northern Highlands - IV1 - IV63

Two day

Arran - KA27

Two day

Argyll - KA28

Two day

Northern Highlands - KW0 - KW14

Two day

Orkney Shetland - KW15 - KW17

2-4 days

Argyll - PA20 - PA78

Two day

Dundee - PH15 - PH18

Two day

Northern Highlands - PH19 - PH29

Two day

Northern Highlands - PH32 - PH33

Two day

Northern Highlands - PH45 - PH48

Two day

Argyll - PH30 - PH31

Two day

Argyll - PH34 - PH44

Two day

Argyll - PH49 - PH50

Two day

Orkney Shetland - ZE1 - ZE3

2-4 days

 

Can I track my delivery?

To track your orders please enter your order number in TRACK MY ORDER.  This will confirm the status of the order through from ‘received’ to ‘dispatched’. Once your order has been dispatched, you can use the tracking number provided on your confirmation email from DPD. Enter this number into the DPD tracking system to obtain your package delivery details. You can find the tracker here https://www.dpd.co.uk/

 

How do I contact DPD?

You are able to contact DPD directly regarding your delivery through the following channels:#

1. Mobile App chat 
2. Online Web chat  
3. Phone
4. Email 

Check out their website for more guidance - https://www.dpd.co.uk/content/how-can-we-help/contact.jsp

 

I have a problem with my delivery, what should I do?

Please contact customer services via shopsupport@triumph.co.uk.  Please ensure you have provided all of your order details to help us resolve your problem as soon possible. We will aim to get back to you within 2 working days.

 

Do you ship internationally?     

Unfortunately, we do not ship internationally at this time.

I need help placing an order

If you are struggling to place your order or are having a repeat issue when navigating through the site the please email shopsupport@triumph.co.uk. Our customer service team will give you a helping hand through your shopping journey.

How do I use a promotional code?

The promotional code can be added once you reach the basket summary view.  The code needs to be entered into the order screen and if accepted will automatically update the pricing and discount on the order. Please note that codes will only be accepted if within the valid dates. Check out our Terms and Conditions for full details on promotional codes. If you are experiencing any problems in applying your discount code please contact customer service via shopsupport@triumph.co.uk 

Which payment methods do you accept?

When ordering online we accept the following forms of payment:

  • VISA credit and debit
  • MasterCard

For your security all card payments are processed by Adyen, a specialist payments provider who are Payment Card Industry – Data Security Standard compliant and recommended by major banks. You may be asked for 3D secure authorisation (also known as payer authentication, which is a security protocol that helps to prevent fraud in online credit and debit card transactions) if your issuing bank offers it.  More information about the Adyen payment platform and its certifications can be found at https://www.adyen.com/platform.

Will my card be debited when I place my order?             

When you place an order via the website, card authorisation is taken immediately.  This means the payment may show as pending in your account once the order has been placed. The timing of this can vary depending on your bank.

Can I return a product?

If you are not satisfied for any reason with your order, we will accept your return within 30 days of delivery. A prepaid postage label is provided along with each order. Your return will be refunded once it has been received and processed at our warehouse. The cost of the prepaid return (£5.99) will be deducted from your refund. (Exceptions include faulty goods and incorrect deliveries, more details of exceptions can be found within our Terms & Conditions). Items which are returned must be unworn, in the state you received them, and in the original packaging (including any tags). 

Please ensure you obtain and keep your proof of postage. If you do not retain this and your items were to get lost in transit we would not be able to honour your refund.  

 

How do I return an item?

 

If you wish to return an item; please fill out the returns label provided within your parcel and select the most accurate reason code for return. Package up the item (in its original packaging where possible), use the pre-paid return slip and drop off to your local DPD drop off point. For full details on how to return an item please refer to our Terms & Conditions page.

 

 

How do I return a product I bought at a dealership/FVE/ lifestyle stockist?

 

If you have purchased an item from one of our Dealerships, Lifestyle independent stockists or the Factory Visitors Experience then please reach out directly to them to arrange your return. You cannot return this product via the online web shop.

 

When will I receive my refund?

You will receive your refund once we have received and processed your return into our warehouse. The amount will be refunded via your original payment method.  You will be notified by email once your return has been processed.

 

Returns during COVID-19 Crisis

During the COVID-19 crisis – we will arrange a DPD collection so that you can stay at home and keep to social distancing regulations. In this instance, if you require a return please email shopsupport@triumph.co.uk to arrange a collection from your delivery address.

Please note that during this time our warehouse are quarantining any parcels returned for 48 hours to help stop the spread of the disease. This may delay our refund times but we assure you that these measures are essential to keep our staff safe. Thank you for your patience. For full details on DPD’s COVID-19 policies can be found on the DPD website.

If you are unsure on how to return a product or require any more information then please check out our returns policy or contact us at shopsupport@triumph.co.uk

Can I cancel my order?

If you have changed your mind about purchasing an item after we have e-mailed you an Order Confirmation, you can return them within 30 calendar days of receipt of the items and get a refund, provided that you return the items to us according to the returns process.

Please note that while the items remain in your possession you are responsible for keeping them safe and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed for your initial order payment excluding shipping costs.

Can I exchange a product I ordered?

If you'd like to exchange an item you have purchased, please follow the returns procedure and place a new order for the item(s) you would like.

We value every customer and our aim is to make your shopping journey a straight forward, hassle free and enjoyable experience. That is why we welcome your feedback to help us continue to create a premium shopping experience. We invite you to fill out the feedback survey below: 

CLICK HERE FOR OUR FEEDBACK SURVEY

If you have any outstanding queries that are not covered within the survey then please email shopsupport@triumph.co.uk and we will get back to you as soon as possible. 

How can I contact you?

If you have any other questions please don’t hesitate to contact us via email at ShopSupport@triumph.co.uk.  


Our operating hours are between 8am – 5pm Mon- Thurs and 8am – 1pm Friday and we aim to reply to all queries within 2 working days.